Zpalette.com Shopping Info
For information on our site security and payment methods click here.

Zpalette.com Shipping and Delivery
For information on our shipping costs and policies click here.

Checking the Status of Your Order
Need to know the status of your order or want to make a change? Find out how.

Special Programs
Do you offer a discount for makeup professionals? Find out right here.

Returns and Exchanges
Need to return your purchase? Find instructions right here.

Contact Us
Couldn’t find the information you needed? Please contact us.

Zpalette.com Shipping and Delivery

1. Do you offer free shipping?
2. What shipping options do you offer?
3. How are shipping charges calculated?
4. When will my order ship?
5. Do you ship to addresses outside the United States?
6. How long will it be before I receive my order?
7. Are customs charges included in the shipping cost for international shipments?
8. Do you ship to PO boxes or Military APO/FPO addresses?
9. Can I track my order?

1.Q: Do you offer free shipping?
A: Yes we offer free shipping on all US orders over $60, excluding taxes.

2. Q: What shipping options do you offer?
A: We offer three options of service by the US Post Office. We offer First Class Mail with Delivery Confirmation, Priority Mail, and Express Mail services. Many companies base shipping costs on the value of your order. Our shipping fees are based on:

1- Actual weight to reduce costs
2- The exact zip code item is shipped from and the exact zip code item is shipped to.

Shipping is not a profit center for Zpalette.com

3. Q: How are shipping charges calculated?
A: For orders under $60, shipping charges are based on weight. The following table provides the rates:

4. Q. When will my order ship?
A. All orders are shipped within 24-48 hours excluding weekends.

5. Q: Do you ship to addresses outside the United States?
A: Yes we do ship internationally. We offer US Post Office Small Flat Rate Box Priority International, Priority International, and Express International services. When you place an order online and enter your address, you’ll find the three shipping options to choose from. Please pick the right option for you and it will automatically calculate the shipping costs.

6. Q: How long will it be before I receive my order?
A: For standard first-class shipping, you should receive your order within 2-5 business days. For Priority shipping you should receive your order within 2-3 business days. For Express mail you should receive your order in 1-2 business days. Please allow additional time for shipments to APO/FPO addresses.

For international orders using the Small Flat Rate Box and Priority International options, the USPS estimates delivery to take 6-10 business days. For Express Mail International the USPS estimates 5 business days. Please note delivery may take longer depending on each country and customs, which is out of our control.

7. Q: Are customs charges included in the shipping cost for international shipments?
A: Customs charges are not included in the shipping cost. They are additional and vary depending on the country. This is a not a charge by Zpalette.com.

8. Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

9. Q: Can I track my order?
A: All US orders are given a delivery confirmation number which allows you to track your package. For international shipments, the USPS does not provide tracking information for packages shipped using Priority Small Flat Rate Box. For Priority International and Express International a tracking number is provided.

Zpalette.com Shopping Info

1. Is this site secure?
2. Will I be charged sales tax?
3. What are my payment options?

1.Q: Is this site secure?
A: Yes. We take your security very seriously and understand how important it is to our shoppers. When you place an order on our website, we encode your information using Secure Socket Layer (SSL) encryption technology. This is an advanced consumer online security technique. You will know the site is secure during checkout as the “http” will change to “https” showing the security layer.

2. Q: Will I be charged sales tax?
A: Zpalette.com is required by law to apply sales tax to residents of California.

3.Q: What are my payment options?
A: We accept all major credit cards only. We do not accept Paypal.
Please note your billing name and address must match that of the credit card used or your order will not be approved.

Checking the Status of Your Order

A: Your order status will be available instantly after your order has been placed, by simply clicking on the “My Account” link at the top right corner of every page of our site. From there, you will be able to view information about your order.

A: Please contact our Customer Service immediately if you need to change your order. Please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.

Special Programs

A: At this time we do not offer a discount for makeup professionals. However, we offer other types of discounts that makeup professionals can take advantage of. You can “like” our Z Palette Facebook page www.facebook.com/zpalette to get access to a 10% off coupon code to apply to your order on zpalette.com. The coupon code is located under the Coupons section on the left hand side of the Facebook page. You can also receive free shipping on orders over $40, excluding taxes.

Returns and Exchanges

If you are not 100% satisfied with your purchase, we will be happy to accept a return or exchange within 15 days after you receive your shipment from us. Please follow the steps below in order to qualify for a refund or exchange.

1. All returns and exchanges must be pre-approved by us. Please contact us and we will provide you with a RMA number that MUST be written on the outside of your return package or ZPalette.com will refuse the package and it will be returned to you.

2. Please send the product(s) in their original packaging along with the RMA number to the following address:

ZPALETTE.COM ONLINE RETURNS
ATTENTION: CUSTOMER SERVICE
PO BOX 57863
SHERMAN OAKS, CA 91413

3. To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via UPS or insured Parcel Post. Please retain receipts and tracking information for your records.

4. Regrettably, return shipping charges are not refundable.

5. You will be refunded in the manner in which you paid, and refunds will be issued within 2 business days after receipt of your return. Additionally, your refund will reflect the cost of the product(s) less the “Free Shipping” charges to send the original order to you.

6. For exchanges, once items are received we will exchange the item and ship it back free of charge.

7. If you return an item later than 15 days after purchase you will receive a ZPalette.com store credit that is good indefinitely for future purchases at ZPalette.com. Store credit is non-refundable.

Please note: Only products purchased from Zpalette.com may be exchanged or returned for refund.

If you have questions about our return/exchange policy, please contact us by phone at 1-310-571-5999 or via email at cs@zpalette.com.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-310-571-5999. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

We will be happy to take back items that were damaged in shipping and will exchange these with the same item.

Lost Items

In regards to domestic shipments, the US Post Office does not consider a package lost until 10 or more postal service days have passed since the date of mailing and the recipient has confirmed that the item has not arrived. After this period an investigation will be placed with the USPS. We are unable to send a replacement until this amount of time has elapsed. If your order has still not been delivered please contact us and we will send a replacement.

Contact Us

Phone Contact Information
For order inquiries or site questions:
Phone: 1-310-571-5999

Email Contact

Please send email inquiries to:
Email: cs@zpalette.com

Address

Zpalette.com
Attention: Customer Service
PO Box 57863
Sherman Oaks, California 91413