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Zpalette.com Shipping and Delivery Checking the Status of Your Order Returns and Exchanges Contact Us Zpalette.com Shipping and Delivery 1. Do you offer free shipping? 1.Q: Do you offer free shipping? 2. Q: What shipping options do you offer? 1- Actual weight to reduce costs Shipping is not a profit center for Zpalette.com 3. Q. When will my order ship? 4. Q: How long will it be before I receive my order? 5. Q: Do you ship to addresses outside the United States? 6. Q: Do you ship to PO boxes or Military APO/FPO addresses? 7. Q: How are shipping charges calculated?
8. Q: Will I be charged sales tax? Checking the Status of Your Order A: Your order status will be available instantly after your order has been placed, by simply clicking on the “My Account” link at the top right corner of every page of our site. From there, you will be able to view information about your order. A: Please contact our Customer Service immediately if you need to change your order. Please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes. If you are not 100% satisfied with your purchase, we will be happy to accept a return or exchange within 15 days after you receive your shipment from us. Please follow the steps below in order to qualify for a refund or exchange. 1. All returns and exchanges must be pre-approved by us. Please contact us and we will provide you with a RMA number that MUST be written on the outside of your return package or ZPalette.com will refuse the package and it will be returned to you. 2. Please send the product(s) in their original packaging along with the RMA number to the following address: ZPALETTE.COM ONLINE RETURNS 3. To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via UPS or insured Parcel Post. Please retain receipts and tracking information for your records. 4. Regrettably, return shipping charges are not refundable. 5. You will be refunded in the manner in which you paid, and refunds will be issued within 2 business days after receipt of your return. Additionally, your refund will reflect the cost of the product(s) less the “Free Shipping” charges to send the original order to you. 6. For exchanges, once items are received we will exchange the item and ship it back free of charge. 7. If you return an item later than 15 days after purchase you will receive a ZPalette.com store credit that is good indefinitely for future purchases at ZPalette.com. Store credit is non-refundable. Please note: Only products purchased from Zpalette.com may be exchanged or returned for refund. If you have questions about our return/exchange policy, please contact us by phone at 1-310-699-1878 or via email at cs@zpalette.com. Damaged Items When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-310-699-1878. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier. We will be happy to take back items that were damaged in shipping and will exchange these with the same item. Lost Items The US Post Office does not consider a package lost until 10 or more postal service days have passed since the date of mailing and the recipient has confirmed that the item has not arrived. After this period an investigation will be placed with the USPS. We are unable to send a replacement until this amount of time has elapsed. If your order has still not been delivered please contact us and we will send a replacement. Phone Contact Information Email Contact Please send email inquiries to: Address Zpalette.com
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