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CAREERS

Z Palette is looking to fill a customer service representative position. The customer service representative provides polite, friendly and prompt service.

Responsibilities:

  • Provide excellent customer service by resolving all customer questions and concerns regarding orders by telephone, email and online chat
  • Serve as a customer advocate by providing advice on Z Palette products
  • Assist customers with order discrepancies
  • Respond to email inquiries in a timely, professional manner with excellent grammar
  • Multitask and navigate through several computer applications
  • Work closely with the credit department to resolve disputed credit items 
  • Participate in inventory control 
  • Process customer orders, exchanges, and returns according to established department policies and procedures
  • Contribute to departmental projects as well as implement special projects as assigned 
  • General office duties include photocopying, faxing, shipping and ordering supplies 
  • Collect orders and retrieve items from warehouse shelving (up to 45 lbs.) 
  • Handle incoming/outgoing packages and mail including USPS, UPS and FedEx

 Qualifications:

  • Experience with E-commerce, retail, and wholesale orders 
  • Must be physically able and willing to lift up boxes up to 45 lbs. 
  • The ability to relate to customers in a professional and courteous manner and keep a positive attitude even under stressful situations 
  • Excellent telephone manner and listening skills 
  • Must be able to work FULL TIME M - F between the hours of 8 am to 5:30 pm
If you're all about Z Palette and want to work with us, please submit your resume and cover letter to cs@zpalette.com

Z Palette is an Equal Opportunity Employer.
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