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Returns

If you are not 100% satisfied with your purchase, we will be happy to accept a return or exchange within 15 days after you receive your shipment from us. Please follow the steps below in order to qualify for a refund or exchange.

1. All returns and exchanges must be pre-approved by us. Please contact us and we will provide you with a RMA number that MUST be written on the outside of your return package or ZPalette.com will refuse the package and it will be returned to you. Please note that given the nature of our products, all returns received WITHOUT an RMA number OR not in their original, unused condition, will be subject to a 20% re-stocking fee.

2. Please send the product(s) in their original condition AND packaging along with the RMA number to the following address:

ZPALETTE.COM ONLINE RETURNS
ATTENTION: CUSTOMER SERVICE
14732 Lull Street
Van Nuys, CA 91405

3. To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via USPS or insured Parcel Post. Please retain receipts and tracking information for your records.

4. Regrettably, return shipping charges are not refundable.

5. You will be refunded in the manner in which you paid, and refunds will be issued within 2 business days after receipt of your return. Additionally, your refund will reflect the cost of the product(s) less the “Free Shipping” charges to send the original order to you.

6. For exchanges, once items are received we will exchange the item and ship it back free of charge.

7. If you return an item later than 15 days after purchase you will receive a ZPalette.com store credit that is good indefinitely for future purchases at ZPalette.com. Store credit is non-refundable. Please note: Only products purchased from Zpalette.com may be exchanged or returned for refund.

If you have questions about our return/exchange policy, please contact us by phone at 1-818-849-5427 or via email at cs@zpalette.com

 

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