All orders are shipped within 24-48 hours excluding weekends.
We offer free shipping on all US orders over $60, excluding taxes and discounts.
All US orders are given a delivery confirmation number which allows you to track your package.
If your country is known to take long with shipments from the US we recommend using a shipping option with tracking to help expedite your order.
The following countries are known to take longer than the estimated 6-10 business days and therefore we recommend upgrading to a shipping option with tracking:
Your order status will be available instantly after your order has been placed, by simply clicking on the “My Account” link at the top right corner of every page of our site. From there, you will be able to view information about your order. Please contact our Customer Service immediately if you need to change your order. Please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.
We offer three options of service by the US Post Office for domestic shipments:
- First Class Mail with Delivery Confirmation - 2-5 business days
- Priority Mail - 2-3 business days
- Express Mail - 1-2 business days
Shipping charges for orders below $60 are based on weight per the following:
- 1-13 ounces, USPS First Class w/Delivery Confirmation, $4.05-$5.05.
- 1 lb. and higher, USPS Priority Mail, $7.50 and up.
We offer four options of service by the US Post Office for international shipments:
- First Class Mail International (no tracking, approx 7-21 business days)
- Priority Mail International Flat Rate Shipping (no tracking, approx. 6-10 business days)
- Priority Mail International (with tracking, approx. 6-10 business days)
- Express Mail International (with tracking, approx. 5 business days)
Please note delivery may take longer depending on each country and customs, which is out of our control.
When you place an order online and enter your address, you’ll find the four shipping options to choose from. Please pick the right option for you and it will automatically calculate the shipping costs.
Customs charges are not included in the shipping cost. They are additional and vary depending on the country. This is a not a charge by www.zpalette.com.
We ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.